What are the pros and cons of using an integrated workflow automation system? Originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world.
Pros of using an integrated workflow automation system:-
Makes Problem Solving Easier
In workflow automation, the operation framework is simplified because work processes are well-distributed to the right employees for the job. Workflow automation takes effect if there are factors in need of resolving or improvement. It also allows employees to tackle issues in their respective sections with more focus and resources. In most cases, this advantage is referred to as agility because organizations are able to pinpoint problems and quickly come up with solutions.
This one is well-connected to the problem-solving attribute of Workflow automation. With employees strategically-positioned, organization risks and pitfalls are minimized to the extent that concentration is well-maintained and resources are well-managed. With the risks reduced, organizations are able to make better decisions for foreseeable issues.
Customer and Employee Excellence
Workflow automation hits two birds at the same time: customer focus and employee growth. For customers, they receive better customer support, IT support, and their preferences for the products or services they want. Their needs are taken into account. Through framework, professionals are able to build their careers in a challenging but rewarding stage. In short, it is a win-win solution.
As mentioned earlier, visibility is one of workflow automation system’s main targets. The discipline is able to show tangible and measurable results early in the process. Analytics or statistical numbers are well laid-out and interpreted to help organizations determine what is working and what is not. With the help of modern technology, several tools or programs help employees monitor and document the numbers that matter.
Cons of Using An Integrated Workflow Automation System
Lack of Communication
Communication is key to almost everything. Some organizations are worried that BPM’s method of segregating workflows and processes might result in poor communication among the employees engaged in different fields of work.
Weak Management and Loss of Funds
The benefits of the workflow automation will be fully realized only if it is implemented correctly. Failure to comply with the methodologies will result in serious loss of funds and other resources, and that is not what you want. While BPM is affordable, but it is not cheap. You still have to spend some money. If done right, you will get that money back in no time or see a surge in your ROI. If not, that will spell big problems for your organization. Poor information distribution can also result in poor analysis.