Award Record

Record Date: December 18, 2023

Military Health System Taps OptumHealth for $60M Global Nurse Advice Line Suppor

OptumHealth Care Solutions LLC, Eden Prairie, Minnesota, was awarded a $60,000,000 firm-fixed-price bridge contract (HT001123C0072) for Global Nurse Advice Line (NAL) support services. The Global NAL is a service to Military Health System (MHS) eligible beneficiaries. The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, seven days a week. The Global NAL also offers customer service and care coordination services to include provider locator support, specified military medical treatment facility appointing services, urgent care referral submissions, and customized military medical treatment facility transfers to support the facility’s capability for eligible MHS beneficiaries. Fiscal 2024 operation and maintenance funds in the amount of $14,707,580 are obligated for contract modification HT001123C0072-P00004 to exercise and fully fund Option Three contract line items 3001-3007 for three months from Dec. 18, 2023, through Mar. 17, 2024. The total obligated amount of this contract is increased from $44,826,945 to $59,534,526.  Work will be performed at contractor facilities, either in call center(s) or at remote locations. The Defense Health Agency, Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity.