Smokey Bones Supports Military Spouses With Triple Impact Connections
PLANTATION, Fla. – Smokey Bones, the ‘Masters of Meat,’ recently joined forces with Triple Impact Connections, a veteran-owned customer experience solutions firm that primarily hires military spouses. The partnership strengthens Smokey Bones commitment to supporting military personnel and their families by offering valuable employment opportunities that provide stability and growth that can lead to improvements in quality of life. In the U.S., an estimated 50 percent of active duty military are married.
“We are proud to team up with Triple Impact Connections and further our support of the military,” said Hal Lawlor, President of Smokey Bones. “Military families face distinctive challenges, so we applaud our new partners for their commitment to providing employment opportunities for military spouses. Their efforts enable these individuals to contribute economically to the vitality of their families and pursue endeavors of their own while their partners serve and protect our country.”
Smokey Bones utilizes Triple Impact Connections as a tech-enabled contact center partner to support takeout orders and guest service inquiries, helping to streamline operations while reinforcing the brand’s commitment to supporting military families through meaningful employment.
Through this partnership, Smokey Bones guests have experienced improved service, with phone answer times reduced to less than 10 seconds, down from 25 seconds at launch. The Triple Impact employees are well-acquainted with the Smokey Bones menu, ensuring that guests ordering over the phone enjoy an optimal experience. As a result, the average check size has increased by $4 since implementation.
Triple Impact Connections has headquarters in Killeen, Texas, adjacent to Fort Hood, and in Fayetteville, North Carolina, by Fort Bragg. Together, these bases are home to more than 40,000 Army spouses, making Triple Impact specially qualified to provide solutions for all Business Process Outsourcing Solutions needs. The organization services major clients across North America.
“We offer a unique talent pool for customers through our program that employs military spouses. They share the military values of disciplined dedication, loyalty, and efficiency, which drive enhanced services that provide better business outcomes,” said Anthony Marlowe, CEO of MCI, the parent company of Triple Impact Connections. “On average, our team members generate an order value of $37.50 and handle time under three minutes. They strive to offer clients quality service and impactful results, and have directly improved the average check by $4 compared to last year, with this number rising weekly.”
In addition to this new partnership, Smokey Bones has supported the military and their families through community initiatives. Last year, the brand partnered with world-class culinary personality and philanthropist Chef Robert Irvine to raise funds and awareness for the Robert Irvine Foundation, which is dedicated to transforming the lives of service members, veterans, first responders, and their families. Throughout the year, Smokey Bones extends a 20% discount to all active-duty military and veterans.
For more information about Smokey Bones, including menu and locations, visit www.smokeybones.com.
About Smokey Bones
The ‘Masters of Meat,’ Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, crave-worthy cocktails , and memorable moments in 54 locations across 16 states. Smokey Bones serves lunch, dinner, and late night every day. Smokey Bones also has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. Smokey Bones offers a 20 percent discount to active duty and veterans with valid military ID.
About Triple Impact Connections
Triple Impact Connections is a provider of Business Process Solutions (BPO) with major clients across North America. As such, we’re uniquely positioned to deliver on clients’ evolving needs through the Military Spouse Employment Partnership (MSEP). Our executive team brings over 60 years of Contact Center experience and strategic and tactical expertise between brands and customers. The benefits Triple Impact offers are game-changers and a clear win-win for companies, their customers, and our country. tripleimpact.com
