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Rachel Pratt, CPSM

CPSM since NA
Certified Professional Services Marketers
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Professional expertise

Rachel leads proposal development for Hensel Phelps’ Southwest operations, creating branded, themed technical proposals for large-scale, sophisticated, and complex construction projects across aviation, telecommunications, heavy infrastructure, government, healthcare, education, and mission-critical sectors. As Proposal Lead for a 100% employee-owned construction company consistently ranked among ENR’s Top 20 Contractors nationally (#13 in 2025) and recognized as 2025 Northern California Contractor of the Year, she oversees proposal strategy, layout design, content development, and visual storytelling that transforms technical submissions into compelling narratives winning billion-dollar projects.

Her expertise spans proposal management with deep specialization in Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Premiere Pro), layout design, brand development, and the psychology of proposal development. Rachel brings a rare combination of technical construction knowledge—including AutoCAD, SketchUp, civil engineering takeoffs, and architectural photography—with sophisticated graphic design capabilities and strategic communications expertise that enables her to translate complex technical information into accessible, persuasive visual narratives.

Her multidisciplinary background provides distinctive capabilities. Experience includes civil engineering estimating (grading, paving, site utilities using Agtek Earthwork 3D, Sitework 98, Edge 98 software), architectural design and drafting (space planning, tenant improvements, construction documents), and media/publishing leadership (Arizona Builder’s Exchange Editor building startup publication from ground up). This cross-sector expertise enables Rachel to understand proposals from multiple perspectives: field operations, design intent, cost estimating, and client communications.

Industry leadership

Rachel demonstrates exceptional professional leadership through her CPSM certification earned in the 2022-2023 class and her role supporting Hensel Phelps’ elite industry positioning. As Proposal Lead, she contributes to marketing excellence for a firm achieving:
#13 ENR Top 400 Contractors (2025)
#5 ENR Domestic Heavy Contractors
#6 ENR Transportation Contractors
#13 ENR Telecommunications Contractors
#19 ENR Domestic Building/Manufacturing
#20 ENR Top Contractors by New Contracts
2025 Northern California Contractor of the Year
AGC of America’s Safest Contractor (2024 national recognition)
$7.1 billion estimated 2024 revenue (31% two-year growth)
100% employee-owned (ESOP since 1989, 40+ year heritage)

Her proposal development expertise supports Hensel Phelps’ remarkable 85% repeat client rate—testament to both project delivery excellence and the compelling proposals that win initial engagements and subsequent phases. This client loyalty metric reflects sophisticated understanding that proposals must not only win contracts but also set expectations and build relationships that drive long-term partnerships.

Rachel’s leadership at Arizona Builder’s Exchange demonstrated entrepreneurial capabilities and industry impact. Starting as one of two employees, she built systems and processes from scratch—creating digital magazine design workflows, developing project database architecture connecting companies and projects across Arizona construction, managing market research operations, and establishing online platforms that became essential industry resources. Her reputation as someone who had to “figure everything out on my own and find the best/most efficient way of doing things” developed resourcefulness that colleagues recognize as exceptional problem-solving capability.

Her professional philosophy emphasizes the creative and psychological dimensions of proposal development. As she describes: “I love the process of creating the responses, adding color and layout to otherwise lackluster responses. The psychology of the proposal is fascinating to me.” This perspective reflects sophisticated understanding that winning proposals require both left-brain analytical rigor (technical compliance, cost competitiveness, schedule feasibility) and right-brain creative excellence (visual hierarchy, narrative arc, emotional resonance).

Achievements:

  • CPSM certification
  • Proposal Lead at Hensel Phelps (#13 ENR Top Contractors, $7.1B revenue)
  • 15+ years comprehensive AEC experience
  • “Proposal Slayer” – expert in branded, themed technical proposal development
  • Adobe Creative Cloud mastery: InDesign, Photoshop, Illustrator, Premiere Pro
  • Editor & Market Research Manager at Arizona Builder’s Exchange (AZBEX)
  • Startup growth leader: Employee #2 building company from ground up
  • Civil engineering estimating expertise (Agtek Earthwork 3D, Sitework 98, Edge 98)
  • Architectural design and drafting background
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CPSM certification is administered by the Society for Marketing Professional Services (SMPS). This profile is created to honor SMPS-certified professionals and complement the association’s mission of advancing professional services marketing. For official CPSM information, visit smps.org

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