General Dynamics to Provide Managed IT Service Desk Under $98.5M Navy Contract

General Dynamics Information Technology, Falls Church, Virginia, is awarded a $98,500,000 indefinite-delivery/indefinite-quantity contract (N00039-25-D-7800) to accomplish the following: to continue providing service desk as a service as the managed service provider using a knowledge-based solution, employing artificial intelligence, machine learning, and natural language processing; to continue consolidating all remaining disparate Tier zero and one IT help desks and transition them under the Naval Enterprise Service Desk (NESD) infrastructure; and to continue building out capabilities to enhance the NESD solution. Fiscal 2025 operations and maintenance (Navy) funds; and other procurement (Navy) funds, will be used for obligations at the task order level. Concurrent with the award, the first task order will be issued in order to satisfy the minimum guarantee of $5,000 per the terms and conditions of the contract. This funding will expire at the end of the fiscal year. Work will be performed in Bossier City, Louisiana (50%); and New Orleans, Louisiana (50%). Performance is expected to be completed by August 2026. If all options are exercised, performance will continue until August 2028. This contract includes a one-year base ordering period and two one-year optional ordering periods, which if exercised, would bring the estimated cumulative value to $98,500,000 million. Pursuant to the Other Transactions Authority (OTA) of 10 U.S. Code 4022(f), this contract is not competitively procured because this is a follow-on production contract following the successful completion of the OTA prototype effort that originated in 2019. The Naval Information Warfare Systems Command, San Diego, California, is the contracting activity.